Group Class FAQ
If your question isn't answered below, please don't hesitate to contact us - we're happy to help!
First, choose and purchase a Flex Pass. Then, sign up for an Orientation class (which you'll attend without your dog). After you've registered for an Orientation class, you can sign up for any additional Flex Classes you'd like to attend. It's that simple!
You may attend as many classes as you would like, but your dog is limited to attending one class per day. If you have multiple dogs, you can attend back-to-back classes with one dog in each class.
You and your dog can earn three certificates in our Flex Class program: Basic Dog Manners, Intermediate Dog Manners, and Advanced Dog Manners. When you think your dog has what it takes to pass the test, you can be tested after class. (It only takes about 5 minutes.) If you pass all of the test items, we'll issue your certificate on the spot!
The test levels are explained more in-depth during Orientation.
Dogs participating in Flex Classes must be friendly or neutral toward unfamiliar dogs and people. If your dog lunges, barks, and/or growls at other dogs, check out our Reactive Recovery linear class - it is specifically designed for dogs that behave this way. If your dog shows aggression toward you or other people, contact us for a referral to a professional who can help you one-on-one.
Dogs who are disruptive during class will be managed with visual barriers or asked to leave (without refund). If you are at all concerned about your dog's suitability for group classes, please contact us before enrolling.
Yes. All students, regardless of their background, must attend Orientation first - even professional dog trainers! Orientation covers ground rules for class, what to expect in each Flex Class, the basics of our system of dog training, and how to practice some of the most important exercises.
Any adult handling a dog in class must attend an Orientation class first. Our classes are fast-paced and all handlers must be on the same page before joining us. When you attend Orientation, you may bring as many guests as you would like. So pack the car, invite your friends, and come on down!
Yes, absolutely! Children under the age of 12 must be supervised by an additional adult who is not handling the dog in class. Children ages 8 and older may participate in the training. Not all dogs attending our classes are used to children, so it is imperative that your children do not approach other dogs without the express permission of their owners.
You may, but we recommend that each dog attends at least 6 classes. Your dogs may NOT attend class on the same night without prior approval from one of our instructors. Please e-mail us at firstname.lastname@example.org if you want to make arrangements for both of your dogs to attend class on the same night.
If you are unsure if our program is for you, you can purchase a Single Class Pass to attend Orientation. You'll be able to meet a trainer, see our facility, and learn more about how we train dogs here at Spring Forth.
Single Class Passes may only be used toward Orientation - you cannot use them to attend another class unless you have previously graduated from one of our programs.
No problem. We do require pre-payment for all services, and we cannot hold a spot for you in any class without payment. You can visit our facility between 3-6:30PM Monday through Friday to pay in person for a class pass, or mail us a check. Please create an account in our system for yourself in advance so we can attach the Flex Pass to your account!
We have a 48-hour cancellation policy. If you e-mail us at least 48 hours before the class, we can restore the credit to your account. Please do not call us to cancel - we need written notice.
If you cancel with less than 48 hours notice, we will only issue a credit if we can fill your spot in class.
Don't sweat it - we cover all of this during Orientation. If you forget something, we have spares to borrow and items for sale in our retail store.
Dogs participating in group classes must have up-to-date rabies and distemper/parvo vaccinations, or titers. We must have these on file before your dog enters the building. You may:
-Scan & e-mail them to email@example.com
-Have your vet fax them to 781-510-1898
-Bring a copy of the vaccinations to Orientation
Please note there are ADDITIONAL REQUIREMENTS for dogs attending Puppy Playgroup or Day School. These dogs must also have vaccination for bordetella (kennel cough), and a negative fecal test result from your veterinarian.
Yes. They must wear britches at all times during class.
Current clients are more than welcome to "audit" any class in our program without their dog. In fact, many owners report that they learn better and retain more information without their dog present!
In order to keep our class sizes small, we limit the number of active class passes at any given time. Expiration dates will only be extended if your dog is sick or injured, and you provide a note from your veterinarian (on letterhead) with a specific range of dates that your dog is unable to attend classes. We understand that life can get in the way of dog training sometimes, but to keep things fair for all of our students, this is the only circumstance under which we will extend an Class Pass expiration date.